Last week I was invited to speak to a group of insurance executives at a gathering hosted by WaterStreet, a company that provides policy and claims systems and services to property insurers. The topic was “Talent as Differentiator,” or the evergreen issue of recruitment and retention.
I've researched and written many words on what independent agents and brokers are doing to address this pressing concern, but the WaterStreet audience was a little out of my wheelhouse. Most headed up smaller, regional insurers that are using WaterStreet's services in part because they don't have the resources that many large insurers have to attract young employees.
To put things in perspective from a big-picture point of view, I turned to two sources who were in a very unique position to comment on the subject: insurance educators. I was lucky enough to get the ear of Jody Queen-Hubert, director of the Ellen Thrower Center for Apprenticeship & Career Services at St. John's University, School of Risk Management, Insurance & Actuarial Science in New York; and David C. Marlett, PhD, CPCU, professor of insurance in the Walker College of Business at Appalachian State University in Boone, N.C.
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