Vince Lombardi once said, “If winning isn't everything, then why do they keep score?” This is some sage advice in a day and age when mediocrity is far too frequently accepted as the norm. When it comes to claims, we need to ask ourselves whether we want to win or settle for mediocrity.
But what truly defines a win when negotiating a claim settlement? One could argue that it is accurate outcomes. We win our negotiations by paying exactly what we owe; no more and no less. Beyond the ultimate outcome, are also the investigative steps taken to be in a position to effectively negotiate this outcome.
In negotiations we often talk about win/win situations. This is where everyone comes away feeling like a winner. But there are also win/lose situations where one party wins and the other loses and lose/lose, where both parties come away with a bad result.
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