A recent report from the Ward Group identified that while claims litigation frequency has declined, the cost and expense per case has increased. A successful litigation program has to balance how best to spend defense costs while minimizing settlement payouts. Every firm must establish guidelines and best practices when working with its defense counsel, to ensure that claims are resolved before trial—and there are many opportunities to do so. Here, six best practices that keep costs in check when managing a litigation program.

Establish Rapport

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