What skills do adjusters need for professional success in 2014? Certainly, technical skills are a must. This includes a working knowledge of law, medicine, construction, insurance policy content and interpretation, and subject-matter expertise specific to the claims they handle. Aside from technical skills, though, successful adjusters need soft skills.
Don't think that just because these skills are called “soft,” that they are easily acquired. While most people would agree on the types of hard skills needed for claims success, there is less consensus regarding which soft skills are essential. Nevertheless, I will nominate six soft skills essential for today's claims professional.
#1. Listening
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