When the term “telematics” is mentioned—at least in the US insurance marketplace—most people think of usage-based insurance (UBI). But telematics isn't just for usage-based insurance rating anymore. Carriers are looking to telematics in claims adjusting, loss control, fleet management, and more as they seek to gain competitive advantage.
“I do expect to see more carriers using telematics in automotive book management and servicing,” says Monique C Hesseling, partner in insurance consulting, Strategy Meets Action. “We'll also see more carriers piloting additional services based on telematics, such as roadside support and trip support based on where you are and what your needs are, and other concierge-type services.”
Follow the Leaders
In UBI, Progressive has staked a market leadership claim in the personal lines space, and the company doesn't appear to be relinquishing that spot any time soon. More than 2 million vehicles have participated in Progressive's Snapshot program since its launch in 2004, and those vehicles have produced a lot of data—more than 10 billion miles of it to date and counting.
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