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Reducing fraud in low-impact claims

Low-impact claims always requires a thorough and detailed investigation.

By Christopher Tidball | Updated on August 12, 2014

Those who have spent time reviewing claims have most likely had many head-scratching moments. How did the adjuster come up with that liability assessment? How could the insurer possibly have paid so much on this claim? How could we have ever let this one go to litigation? It’s often a game of Monday morning quarterbacking, second guessing the “he said, she said” of who struck John scenarios.  

Perhaps the biggest head scratcher of them all is a low-impact claim with allegations of soft tissue injuries. While not claiming that this is out of the realm of possibility, these are cases that always warrant a thorough and detailed investigation. According to the Department of Transportation, 80% of all accidents occur at less than 20 miles per hour. Knowing this, it is imperative that claims organizations have a successful low impact strategy in place. 

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