With the Spanish-speaking population in the U.S. ranking in the top-five worldwide, insurers are finding they need to either use a translation service or hire Spanish-speaking staff.
According to the Pew Research Center, Spanish is spoken at home by 37.6 million people in this country. This eclipses Chinese, which is the second-most frequently spoken non-English language home with 2.8 million speakers.
One company in North Carolina experienced an increase in the number of claims by Spanish-speaking policyholders and took action to address this trend by hiring bilingual claims representatives. HVAC Investigators (HVACi) hired representatives who are fluent in both English and Spanish so customers are able to converse in their native language.
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