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Staking a claim: Agents' role in customer claims service

Claims handling can make or break an insurers reputation, especially during a catastrophe.

By Paul Morrissette | Updated on August 01, 2014

By Paul Morrissette, president, Chubb Insurance Solutions Agency Inc.

Unlike people in many other professions, those of us in the insurance business are also consumers of the products we distribute. On occasion, we experience a loss of some kind and have to file a claim. Of course, this is why we bought insurance in the first place—to transfer the risk of financial losses we otherwise do not want to absorb ourselves.

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