By Paul Morrissette, president, Chubb Insurance Solutions Agency Inc.
Unlike people in many other professions, those of us in the insurance business are also consumers of the products we distribute. On occasion, we experience a loss of some kind and have to file a claim. Of course, this is why we bought insurance in the first place—to transfer the risk of financial losses we otherwise do not want to absorb ourselves.
A claim on a policy is effectively the whole point of the insurance product—the raison d'etre from the buyer's point of view. When filing a claim is a painful process and awaiting the claims payment is unnecessarily long and protracted, it not only results in a dissatisfied insurance consumer, it tarnishes the industry's reputation.
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