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NCCI data reveal need for new model for workers’ comp claims management

Three key initiatives can fix the flaws of the current system.

By Corey Lile | Updated on July 09, 2014

There is no better place to seek insights into the health of the workers’ comp industry than the NCCI’s annual State of the Line report, which was recently released. But as with all data, it must be taken into appropriate context, because this year’s figures can easily represent two stories.

What’s easy to notice and applaud is the industry’s improvement. Not only is the 2013 workers’ comp combined ratio of 101 far from the 2001 peak of 122, it is also a seven-point improvement over the previous year. However, the improvement represented in this data must be considered carefully, as the second, more telling story highlights a systemic problem the industry has yet to reconcile.

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