May be you don't think too much about your workplace; it's just the place you go every day, filled with phones and files and people who process the information to keep your business running. Still, it's interesting to look at how the workplace has changed over the years.
As a business driven by clear-cut processes and the need for very specific, wordy documents, insurance is known as the realm of the proverbial paper-pusher. But although technology has shifted the workplace to the cloud and remote work situations, few agencies can claim to be truly paperless.
“The 'paperless' office is a myth, at least for the near future,” says tech guru Steve Anderson. “I spoke with a large bank-owned agency just yesterday and their legal counsel will not allow them to use an electronic signature process for clients. It is this type of legacy thinking that is holding back the industry from continuing to realize the customer satisfaction opportunities and productivity improvements a full paperless environment allows.”
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