Claims agents and adjusters are bombarded with information every day regarding new tools and techniques promoted as improvements to the industry. But knowing which ones are going to improve the process compared to those that will just add cost is critical for the adjuster trying to manage claims in a fair and cost-effective manner. The difficulty in making appropriate decisions is heightened when the claim involves unsettled areas of damage restoration.
Some of the Challenges
The introduction of a new piece of equipment to repair dents in a car can lead to a fairly straightforward calculation; is it significantly more cost-effective to repair the damaged piece than it is to replace it? In contrast, it is often quite difficult to determine either the starting point or the comparative yardstick to evaluate a new process for projects that are controlled by a somewhat vague standard of care.
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