“This industry has the broadest shoulders in the world and the economy of the free world rests on our shoulders,” Paul Stachura, chief claims officer and head of global claims transformation for QBE North America told the audience at the 18th Annual America’s Claims Event at the Gaylord National Resort on the outskirts of Washington, D.C.

In the opening keynote address, Stachura said claims professionals “need to honor, love and fight for the profession.” He explained that every single interaction is an opportunity to represent the insurance industry.

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