When selecting a workers' comp TPA, the No. 1 priority is to contain the adjuster's caseload. But what else do risk managers look for in a third-party administrator?

Karl Zimmel: Manager, Risk Management Services, UNS Energy Corp., Tucson, Ariz.

When selecting a workers' comp TPA, the No. 1 priority is to contain the adjuster's caseload. I have been a claims adjuster, so I understand how being overloaded with too many claims can make a very good adjuster look bad.

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