I am well aware of the stereotypes against my generation: Executives under age 35 are attached to smartphones, spend inordinate amounts of time on social media, and prefer FaceTime to face time. But I balk at the assumption that we don't understand the importance of a handshake—especially in this business, where my father and grandfather taught me that insurance is about relationships.
We are at a pivotal and exciting moment as the rapid adoption of new technology spreads throughout the insurance business. Celent's recent study estimates that the insurance industry will spend $154.5 billion on IT systems and technology by the end of 2015, an annual increase of approximately 5%.
As a result, insurance professionals are spending more time on conference calls and webinars instead of spending meaningful time with their clients.
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