An exceptional third-party administrator (TPA) provides optimal system support for its claims representatives, communicates clearly to you and your organization and is flexible to your needs.
But what else do risk managers look for in a TPA? Karl Zimmel, manager for Risk Management Services at UNS Energy Corp. in Tucson, Ariz., expands.
The TPA industry is a very challenging business primarily because it is largely driven by a large labor force that can vary significantly from one office to the next. Given the human element of the service, there will always be some level of issues to resolve if the program has much size covering more than one state with more than a thousand claims per year.
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