Editor's note: John Culotta is program manager, PCOpro, at Brownyard Group
Spring is finally upon us and that means the busy season for pest control operators (PCOs). As they begin treating homes and businesses, not only will they face termite swarms and other pests, but also the risk of customer claims that their treatment was either ineffective or it damaged persons or property.
The risks abound, whether they are chemicals used to treat termites or the now preferred heat treatments for bed bugs. The specialized heaters used for bed bug eradication not only damage personal belongings, but also have ignited fires when placed too close to flammable material. They even have activated sprinkler systems, causing water damage.
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