National ConnectForce Claims has begun a pilot evaluation using Google Glass as a way to provide realtime feedback from field adjusters. The claims solution provider teamed up with Claimable, a claims management and processing system, to integrate field adjusters' Google Glass data into the claims processing system.
Google Glass uses an optical head-mounted display to tranasfer live data via voice command. Field adjusters wearing Google Glass can instantly share information–including real-time video and sound–with a supervisor, specialist or desk adjuster. National ConnectForce Claims anticipates that this technology will result in faster claim settlements by increasing productivity and reporting efficiency.
Michael Hearn, director of operations of NCC, says “Google Glass has the potential to be a disruptive technology in the claims adjusting industry. We will be able to use this technology for real-time claims and catastrophic event assessments and to assist in training prospective adjusters.”
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