Esurance added a new video feature to its Esurance Mobile app that enables policyholders to talk to appraisers in real time to get a damage estimate on the spot, says the Chicago Tribune.
Using the app, consumers with eligible car insurance claims can video chat with an Esurance appraiser using their iPhone or Android smartphones. During the video appointment, the appraiser shows the policyholder how and where to video the damage, and gives an estimate. The app even allows the appraiser to send an electronic payment to settle the claim on the spot, says the Tribune.
The new feature is similar to QuickFoto Claim from Esurance parent Allstate, which allows people to send smartphone pictures of their damaged vehicle to the insurer.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
