Search
 

J.D. Power: Property Claims Satisfaction Climbs for Second Straight Year

Steady communication from FNOL to settlement keeps homeowners happy, according to J.D. Power's 2014 survey. Amica Mutual ranks first in customer satisfaction again.

By Christina Bramlet | Updated on February 28, 2014

Insurers that keep homeowners apprised of the claims process from start to finish are faring well in terms of meeting—and even exceeding—their customers’ expectations. Or so it seems, according to the results of J.D. Power’s 2014 Property Claims Satisfaction Study.

For the second consecutive year, J.D. Power found a steady swell in overall satisfaction ratings among property claimants. The firm attributes the uptick in satisfaction, in large part, to consistent communication with property claimants, beginning at first notice of loss (FNOL). Compared with 2013, the findings released today suggest that homeowners who filed a non-catastrophic claim in the past year often received:

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Dig Deeper

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.