People make New Year's resolutions, we are told, because January 1 represents a clean slate of sorts and an opportunity to start over.
By about the first of February, however, many of these resolutions have been either broken or forgotten altogether. The year is under way, and it is all too easy to slip back into old patterns of behavior.
For claims professionals, the secret to a successful 2014 is not in sticking to New Year's resolutions, but in identifying and focusing on a few major priorities. In our work with claims organizations of all sizes, we see four major areas that demand attention in 2014.
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