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To foster claims excellence, begin with the right metrics

Facilitating continuous claims improvements involves capturing more of the right kind of data and then drawing meaningful conclusions to enable your organization to trace results back to specific activities.

By Gary Jennings | Updated on January 14, 2014

In late 2013, we discussed claims audits as a way to update and improve claims programs at p&c insurance organizations, beginning with the September 2013 article titled, “Why Auditing is a Springboard to Cost Reduction.”

After all, one of the most important outcomes of effective claims management is to reduce claims costs and expenses to the lowest reasonable values, while adhering to the legal and ethical requirements inherent in good faith claims handling. 

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