Symbility Solutions and Librestream Technologies have entered into a partnership to offer live video support to field adjusters.
Symbility's property claims workflow management system Claims Connect, and its smartphone and tablet-enabled application Mobile Claims, will now be integrated with Librestream Technologies' video collaboration software Onsight Connect.
"With Symbility's strong presence and reputation in the property and casualty industry globally, we expect this solution will rapidly gain more traction and visibility in the insurance vertical," said Kerry Thacher, CEO, Librestream Technologies.
The collaboration encourages customer self-service and provides live video support to field adjusters. Using Onsight, the desk adjuster captures details of the damaged property, visually documents it and processes the claim, without leaving the office. The live collaboration between smartphones, tablets and desktop steamlines the estimate cycle.
"The fact that we are integrating with the leading provider of video collaboration is testament to Symbility's unrelenting dedication to innovation and best-of-breed technology solutions", stated James Swayze, CEO, Symbility Solutions. "There is no doubt that the addition of this state-of-the-art video capability to our robust cloud-based claims management and estimating platform will generate tremendous efficiency gains for our customers."
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