In a previous article, we introduced 8 corporate claims management fundamentals, outlining the steps a company can take in-house to foster more effective claims processes.
Now we continue a discussion started in that article regarding communication with claims administrators. It is important to not only prepare but also manage expectations of a claims administrator in order to create a roadmap for better claims outcomes.
We have talked about identifying, developing, and clarifying roles and responsibilities, both in your own company and in the claims administrator’s organization. This is critical to ensure that the relationship prospers and supports the program's success.
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