The independent-agency model still works.
Although direct-channel growth in personal auto has come at the expense of the independent-agency channel, 12 of 18 personal-lines insurers that have outperformed their peers in both growth and profitability over the past decade use the independent-agency distribution channel either in whole or in part, according to a recent Conning report.
"The flexibility of the independent-agency channel is well suited to the rapid growth of these companies," Conning says in its report, "Growth and Profit Leaders in Personal Lines Insurance."
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