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When Agents Are Naughty, Claims Disputes Can Arise

Today's agent blunders can lead to tomorrow's claims disputes and expensive litigation, as these recent cases demonstrate.

By Susan Massmann | Updated on December 03, 2013

Doors front man Jim Morrison was quoted as saying, “Some of the worst mistakes in my life have been haircuts.” Sure—we have all been there, but that kind of mistake usually does not cause problems in an insurance contract. However, blunders made by insurance agents and brokers can lead to way more difficulties than a bad hair day.

Agents may find themselves in trouble because of lack of action, such as failure to renew policies, failure to use proper insurers, or failure to warn insureds of exclusionary clauses in policies. All of these failures can lead to an errors and omissions claim against a producer, as well as claims disputes against p&c insurers.

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