Imagine a customer calling an insurance provider and reaching a representative that has never spoken with her/him and is unfamiliar with the customer's claims history or company policies.
That doesn't sound like a good experience.
Now imagine after a quick verification from the customer, the same representative is able to access the customer's complete insurance profile, detailing coverage history and other information needed to forward the inquiry to the proper agent or broker.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
