Years at company: 9 years
College: University of Dallas, 2001
Organizations: Independent Insurance Agents, International Standards Organization

What do you see as your biggest strength in this industry?
I can explain insurance terms and ­coverages to customers. So many times we take for granted that our customers might not understand the insurance vocabulary that we use—and they might be too shy to say so. I really try to explain things in understandable terms while not losing the importance of the contract.

What was the biggest challenge you faced as a young agent?
It was challenging to get up to speed with the technical knowledge of insurance policies. I handled it by attending classroom education sessions.