Customers are becoming happier with the way insurers are handling property claims, according to results from a recent J.D. Power study of homeowners.
Its findings are based on the 2014 Property Claims Satisfaction survey, which polled 1,740 homeowners insurance customers who filed a property claim after June 1, 2012. Customers rated satisfaction with the damage claim experience from first notice of loss through settlement and the repair process.
J.D. Power says customers are more satisfied with industry service levels because they are receiving more accurate timelines of claim process lengths from insurers, who are also helping them avoid settlement negotiations—in fact, customer satisfaction increased by 17 points (on a 1,000 point scale) in the third quarter of 2013.
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