In his new book, Average is Over, Tyler Cowan maintains that America is dividing itself into two main groups: At the top will be 10 to 15 percent of achievers, whose self-motivation and mastery of technology will allow them to soar into the future. Then there will be, well, everyone else.
Might the vocation and profession of claims likewise stratify itself into tech-savvy winners and bumbling losers, where the keys to success exist largely in technological fluency and literacy? This is to say nothing of crucial soft skills insurance professionals, particularly those in claims, must possess to be successful. What is the optimal combination of soft and high-tech skills for a workforce undergoing a major transition?
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
