Years at company: 3 years in business, 8 years in industryCollege: Cal Poly State University San Luis Obispo, 2006Organizations: Board Secretary for Community Violence Solutions; Referral Pros President

What was the biggest challenge you faced as a young agent, and how did you handle it?My biggest challenge was facing my clients directly when I made the mistake in the insurance buying process. I can’t tell you how many times I’ve apologized to my clients for something that I did incorrectly and tried to fix—mostly underwriting issues.

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