The 2013 Agency Technology Survey, conducted by the Real Time/Download Campaign indicates why some agency and brokerage professionals have not fully adopted the interface functionality. Real-time rating for commercial lines had the lowest adoption rates of the five key interfaces available, with only half of the 2,200 respondents citing their usage.
Campaign leaders see the responses as an opportunity to educate and encourage more functionality offerings.
“We're pleased that real-time rating is up by 32 percent and download use is up, as well, but we need to be able to help more agents and brokers boost their efficiency,” said Stu Durland, campaign co-chair and vice president and co-owner of Seely & Durland Insurance.
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