In his new book, “Average is Over,” Tyler Cowan maintains that America is dividing itself into two main groups.
The top will be 10 to 15 percent of achievers, whose self motivation and mastery of technology will allow them to soar into the future. Then there will be, well, everyone else.
Might the vocation and profession of claims likewise stratify itself, with tech-savvy winners and more bumbling losers, where the keys to success exist largely in technological fluency and literacy? To address that issue, we pondered the question of what basic technology skills are essential for today's claims professional. Does it involve knowledge of MS Office? How about using spreadsheets or conducting fruitful internet searches? Or, any of these really necessary, so long as an adjuster possesses good claims-handling subject-matter knowledge and skills?
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