In the town of Manasquan at the Jersey Shore, the employees of John B. Wright Insurance worked through the week and weekend handling claims immediately after Superstorm Sandy had passed—even though their own office was out of commission too, to the tune of some $30,000 in flood damage.
The group operated out of agency principal Gregory Wright's living room, using two disposable cell phones to take nonstop voicemails from harried clients. To keep the lines clear, they returned calls using their personal cellphones.
“We got our first claims phone call about 4 a.m. on the Tuesday when the storm blew out,” says Kelan Vorbach, the agency's professional liability program manager.
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