Years at company: 4 years
College: Olivet College '12
Have you ever experienced any “generation gap” issues with your carriers?
Yes, a little bit. That is expected because I grew up in a different time than people 50 or 60 years old. I'll be honest, at times I do prefer to talk to younger people working for our carriers because it is easier to relate to them. That also works the opposite way when I need to speak with someone who has a very deep knowledge and experience about a specific product and/or industry.
What advice do you have for millennials struggling in this industry?
Learn to deal with rejection. We are the first wave of people entering the workforce who grew up receiving a participation medal and the idea that no one loses, everyone is a winner. The result is that later in life, when we are not selected for a job or promotion, or lose a big account, we don't know how to deal with the rejection. I quickly learned that it can really slow you down and prevent you from reaching your goals. My advice to other Gen Ys: Don't let rejection or losing slow you down. Instead, use the experience as a learning tool that fuels you to become better, because you will have another opportunity that you'll need to be prepared for.
How can employers retain young talent?
Make opportunities to move up in the company and offer a performance bonus/pay increase schedule. Knowing that their voices are heard and their ideas are considered boosts young employees' confidence. It makes them feel appreciated. In return you have a loyal, hardworking young employee who actually cares about the agency/business succeeding.
What are some of your career highlights?
Landing my first big account. It wasn't an easy-to-place risk. Throw in high-liability limits required, and I was placing multiple lines of coverage with multiple carriers. In the end I was able to get the whole account placed with great carriers with great coverage at a good price.
How does social marketing make you a more productive employee?
Social marketing makes me a productive employee because I'm the only one in the office who uses it to bring in new business and retain current customers. It's something where my age is a strength for the agency.
How did you determine that insurance was a viable career choice?
The insurance program at Olivet College had 100 percent job placement upon graduation. My freshman year in college I took a Principles of Insurance & Risk Management class taught by Clair Stevens. That was in 2008, when jobs were very hard to find. After learning more about the industry, it was a no-brainer decision to me.
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