Editor's Note: Michael Cantwell is vertical solutions architect, Financial Services at Cisco.
In today's tight market, insurers have to look beyond their growing advertising budgets and toward meaningful customer-centric technology solutions to improve the industry's poor retention rate.
Today's insurance industry is changing at an unprecedented rate. Forces at work include the success of direct distribution, new channels, technology, a more empowered customer, more competition and a challenging economic climate.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
