Customers expect immediate action. The agent distribution channel is responding with 24/7 service, achieved through a combination of expanded relationships, agency tools and social networking.
Customer demand drives the activity and agencies are working hard to improve the agent-customer relationship. But what about the agent-carrier relationship?
According to the recently released results of this year's Real Time/Download Campaign Agency & Brokerage Technology Survey, agents need more carriers to provide real-time capabilities.
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