Insurance has long been a collaborative industry—its sophisticated supply chain requires that insurers and reinsurers, brokers and agents, outsourced service providers, and other players all work together. In recent years, however, insurance companies as different as Nationwide, USAA, and Direct General have taken business-to-business collaboration to a new stage by forging strategic alliances, long-term outsourcing relationships, affinity partnerships, and other sorts of formalized collaborative arrangements.

“Partnership gives you flexibility to scale or downsize, to use your resources more effectively, and to focus on that which you do best,” said Jan Twombly, who serves on the board of the Association of Strategic Alliance Professionals and is president of The Rhythm of Business, a consulting firm specializing in strategic alliances and collaboration. “It also gives you great flexibility in enhancing your offering to customers—expanding the services you can provide, doing something a competitor can’t do such as faster turnaround time, or exploiting new technologies and channels such as social media.” Benefits can include faster time-to-market with reduced investment, because “with a partner, you don’t have to invest in developing that technical capability yourself.”

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