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Navigating the Bad Faith Claims Maze

What's hot in the world of insurance bad faith? From social media to interpreting body language, we have you covered.

By Kevin Quinley, CPCU | Updated on August 26, 2013
Wondering what’s hot in the world of insurance bad faith? To find out, I attended the Defense Research Institute (DRI) conference titled Bad-Faith and Extra Contractual Liability in June at the Waterfront Westin in Boston, Mass. Along with about 300 participants, I heard from a panel of excellent speakers answer this opening question.

The event is valuable to claims professionals, although the attendance was heavily weighted toward defense attorneys and in-house counsel for p&c insurers. To avoid the perils of information overload, I have confined the list of takeaways for claims professionals to ten bits of wisdom, in no particular order of importance.

1. Beware of those bad faith quagmires.

The toughest states for insurance bad faith are Florida, California and Washington State. Adjusters must mind their p’s and q’s in any state, but lawyers view this triad as the most exacting from a pro-plaintiff/policyholder standpoint. While the saying goes, “Don’t mess withTexas,” this can apply to multiple states. Be sure to do your research.

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