When I spoke with an insurance IT executive last week, she brought up a point that is too often overlooked in the development of an IT team. IT staffs are traditionally thought of as being all about the technology—what the carrier needs to run a successful operation and how to improve and maintain the technology for business users—but that completely ignores the business equation.
Many CIOs will also tell you their biggest worry for the future is finding qualified people to staff their IT department. You would think people would be clamoring for high-paying jobs in technology, particularly as personal technology has come to take such an important role in our daily lives.
It is even more perplexing when you consider the fact that the insurance industry is digging itself out of a business hole thanks to the adoption of new technology, particularly mobile applications and telematics. But even insurance IT leaders are unable to agree why insurance IT has earned such a bad rap among potential employees.
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