Search
 

Effectively Playing the “Blame Game”

Even though many claims involved shared liability, insurers assess comparative negligence in just 3 to 5 percent of claims. These tools, strategies can improve assessments and the bottom line.

By Chris Tidball | Updated on August 01, 2013
There are varying degrees of complexity among claims, but at the end of the day, certain basic fundamentals apply to everything from car crashes to toxic torts. The key to driving the right outcomes is to provide adjusters with ample knowledge, tools and time to conduct a proper investigation and negotiate an accurate outcome.

Perhaps this is easier said than done, as adjusters never seem to have enough time. If you don’t believe me, then just ask them. During my tenure running claims operations, it was certainly true that we ran a very lean business model. A lot is asked of people at all levels and results are expected to be delivered with no excuses.

The 2013 world of claims is far different than years past, but organizations must continue to put forth an exceptional claims product on a consistent basis where liability and damages are properly investigated, evaluated, and negotiated.

To that end, let’s focus on five key drivers of outcomes: liability, investigation, evaluation of specials, consideration of general damages, and negotiation. To succeed in these areas while gaining a competitive advantage, insurers must leverage not only their people, but also improve internal processes and access to technology.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.