Stressed business owners and HR professionals are turning to their insurance brokers for services and advice more than ever–on everything from workplace wellness to employee communications. But in nearly every category that employers ranked as important for their brokers to deliver, fewer than last year are satisfactorily delivering, according to a broker services survey report by Zywave, a provider of software-as-a-service (SaaS) technology solutions for insurance and financial services.

The “2013 Broker Services Survey” used insight from more than 5,500 respondents nationwide to examine how corporate risk management expectations measure up to what brokers are providing.

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