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Parenting and Claims Management

Like a parent with a child, dealing with an injured employee requires compassion, but also firmness. Skilled claims managers know how to communicate expectations to the injured employee.

By Kevin Ring | Updated on July 19, 2013

As the parent of two young children, I’m always thinking about what is best for them. Claims managers should use the same thought process when working with injured employees.

Don’t misunderstand. This is not about treating employees like children; rather it’s about looking out for their best interests when you are responsible for managing them. Much like children, injured employees are unlikely to fully understand the complex system they are involved in. They don’t know what consequences their choices will have. Like children running around on a hot summer’s day, never realizing that their internal thermometer is constantly inching up. As a claims manager, you can help guide them through the process to the best possible conclusion. And if you do a really good job, they will think it was all their idea.

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