AIG was the top pick in our Risk Manager Choice Awards as the best overall commercial-insurance provider, ranking particularly high in Construction, D&O, Employment Practices, E&O, Ocean Marine, Umbrella/Excess Liability and Cyber Liability. That type of satisfaction is built on service, obviously, but also in the relationships you forge with clients. What's the philosophy at work there that sets AIG apart?

First, we are very grateful to our customers for the honor. I truly believe it is in our customers' best interest, as well as our own, to build sustainable, long-term relationships. It pays dividends in how we price the business, service the business and, at the end of the day, pay claims. Knowing our customers' business and needs is ­critical—that's a philosophy we pursue. As you note in your rankings, we operate in many lines. We work hard to innovative in all of them, and take great pride in doing so. I think customers appreciate our commitment to them and to the market, and they value the expertise we bring to their insurance programs.

Were the recent departures of four top AIG executives to build out an E&S business at Berkshire Hathaway a signal that there is a change in E&S strategy at AIG?

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