The biggest epithet (and sometimes epitaph) in insurance technology is undoubtedly “legacy.” Older systems need technologists who understand that technology rather than a staff that sees the future of insurance in a different light.
While putting together his IT department at Torus in 2009, Torus Americas CIO Justin Manley didn't have the constraints that many of his competitors face. Add in the fact that his bosses at Torus “always go after the best people,” according to Manley, and the start-up company was able to lift the shackles off his IT team.
“One of the things I tried to do is not constrain myself by focusing only on this [insurance] sector,” says Manley. “I looked for people in adjacent markets—financial services—where certain technical experiences could map well to what we were doing.”
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