From how we connect to how we do business, technology is—and has been—changing the world in which we live. With this disruption comes innovation, and the wealth of tools related to social media, mobile technology, and predictive analytics is staggering.

While technology offers many opportunities and potential benefits to P&C insurers, it also poses challenges, especially for claims organizations. In this new era of visibility, the claims process is under intense public scrutiny and must be constantly re-evaluated and optimized. Recent disasters such as Hurricane Sandy illustrate this and seemingly solidify insurers' place under the microscope.

The reality is that customer expectations have also perhaps never been higher. Customer satisfaction will continue to be a key differentiator in a highly competitive market, and insurers seeking to attract and retain customers will need to streamline their claims operations in every way imaginable.

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