There is a disparity between what an insurance carrier is capable of doing and what it actually can afford to do. I speak with software providers quite often and they love to discuss their new systems and what those systems can do for carriers. If only more carriers had those new systems.
We recently corresponded with claims executives on everything from adjusters to customer service. One response that struck me as particularly informative came from a small insurer.
We asked: What inroads are you making in the area of self service for claimants?
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