There have been a lot of claims technology articles posted online in recent weeks and also in the June issue of Tech Decisions, but I felt I needed to conduct a deeper investigation of the claims process—particularly on personal auto claims—so I spent my Memorial Day in a crowded movie theatre watching Fast & Furious 6.

The Fast & Furious franchise (How many sequels does it take for a movie to become a franchise?) is known specifically for its fast cars and the derring-do of the crew of drivers led by the great thespian Vin Diesel. American racing fans might appreciate the fact that while others in the cast prefer Japanese or European cars, Diesel is a fan of Detroit muscle cars, in particular the Dodge Challenger.

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