WOODBRIDGE, N.J.—To grow and improve revenue, producers cannot depend on renewals and price changes in the insurance marketplace, but rather must proactively recruit the best sales force and pursue business, the president of agency-consulting firm Marsh, Berry & Co. Inc. says.
John M. Wepler, speaking before the American Association of Managing General Agents here, says typically a hard market will last two-to-three years, followed by prolonged soft-market conditions. While rate increases today are gradually taking root, Wepler says, “This industry has done nothing to drive predictable organic growth.”
The question for an agent, he says: Will he or she be a shepherd or a producer? The shepherd rests on the strength of renewals and makes no effort to expand the book, he explains, while a producer has a strategy for growth, hiring agents and growing outside of the hard-market cycle.
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