This is claims technology month in Tech Decisions and there promises to be several articles published on what has been one of the under-financed portion of the insurance process. We recently posted an article from Michael Voelker on how claims departments are finally getting their piece of the claims pie.
In the article, SMA partner Karen Furtado is quoted: “There is going to be continuously increasing spending on claims. Some of that spending comes from enterprise suite deals where claims technology is part of the bundle, but companies are also making independent investments in new claims solutions.”
Older claims systems—much like policy systems—are not flexible enough to deal with the changes taking place within the claims departments of leading insurance carriers. The claims department is the No. 1 customer service connection for its policyholders and it is where the promise of insurance is ultimately fulfilled. Nothing angers a policyholder more than to find out that a carrier is hedging on its promises.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
